Returns & Refund Policy
Due to the volatile and real-time nature of precious metal bullion markets (Gold, Silver, and Platinum), once an order is placed and confirmed on Bullionkart, the user cannot request a cancellation, exchange, or refund.
Live market rates and refinery inventory allocations are locked immediately upon order placement. Please review your order, product specifications, weight, and delivery details carefully before completing payment.
1. Customer Order Cancellation
Precious metals prices fluctuate continuously based on domestic and international commodity exchanges. To protect all buyers against market volatility, we commit product rates at the exact millisecond an order is placed.
- No Post-Order Cancellations: Orders cannot be cancelled, modified, or revoked by the customer once placed and paid for.
- No Price Adjustment Refunds: We do not entertain refund or return requests arising from subsequent drops or rises in precious metal market rates after an order has been submitted.
2. Cancellation Initiated by Bullionkart
Bullionkart reserves the right to cancel an order under the following exceptional circumstances:
- KYC / PAN Verification Failure: Inability to provide valid government-issued ID or PAN documentation matching the billing details for orders requiring verification under AML guidelines.
- Unavailability or Pricing Anomalies: In the rare event of a verified technical error or extreme system pricing glitch.
- Payment Fraud or Security Risk: Where the transaction is flagged as high-risk or unauthorised by payment gateways or regulatory authorities.
3. Pool Allocation & Gold Purchases (Strictly Non-Cancellable & Non-Refundable)
Gold and silver purchases made towards Bullionkart Pool Allocation goals represent direct, real-time purchases and allocations of physical bullion (24K Gold / Pure Silver) locked in at live spot market prices.
No Purchase Cancellations or Cash Refunds: Once a user initiates and confirms a gold or silver purchase, the payment is irreversibly committed to physical precious metals purchase. Users cannot cancel a purchase, request a cash refund, or reverse payment back to bank/UPI once credited.
Custodial Storage & Physical Delivery: All accumulated bullion in the Vault is the exclusive personal property of the customer. Bullionkart holds the bullion solely as a custodian/bailee until the customer requests insured doorstep delivery of their minted bullion bars or coins.
4. Damaged, Defective, or Incorrect Shipments
Every order is dispatched in tamper-proof, sealed packaging with 100% transit insurance. In the rare event of physical transit damage or product discrepancy:
Conditions for Replacement / Claim Consideration:
- The issue must be reported within 24 hours of delivery to support@bullionkart.com.
- A complete, unedited, uninterrupted Unboxing Video must be submitted as mandatory supporting proof.
- All original security packaging, seals, certificates, invoices, and outer courier boxes must be retained intact.
4. Unboxing Video Requirement
As set out in our Terms & Conditions, every package must be video recorded without any break, cut, or pause, from before the sealed package is opened until all products have been fully unboxed and inspected, clearly showing the shipping label, the outer packaging, the tamper-proof seal, and each product.
This unboxing video is mandatory evidence for any claim of damage, shortage, tampering, or a missing or incorrect item. Claims raised without a valid unboxing video, or reported after 24 hours of delivery, cannot be accepted.
5. Non-Returnable Items
The following items are strictly non-returnable and non-exchangeable:
- Bullion coins, minted ingots, and bars where the tamper-proof blister packaging or seal has been broken, tested, or opened.
- Items showing physical wear, scratches, tampering, or damage caused post-delivery.
- Customized minted coins or special order consignments.
- Pool Allocation bullion holdings and Vault storage balances (which are subject to their respective liquidation policies).
6. Approved Refund Process & Timelines
Where a refund is approved by Bullionkart (such as for verified transit loss or company cancellation):
Refunds are credited back directly to the source account, UPI ID, or debit/credit card used during checkout.
Refund processing typically takes 5 to 7 business days to reflect in your banking statement post approval.
Contact Us
For any questions regarding cancellations, returns, or discrepancy investigations, please contact us:
IPMEX Bullion Private Limited (operating as Bullionkart)