Due to the volatile and real-time nature of precious metal bullion markets (Gold, Silver, and Platinum), once an order is placed and confirmed on Bullionkart, the user cannot request a cancellation, exchange, or refund.
Live market rates and refinery inventory allocations are locked immediately upon order placement. Please review your order, product specifications, weight, and delivery details carefully before completing payment.
Precious metals prices fluctuate continuously based on domestic and international commodity exchanges. To protect all buyers against market volatility, we commit product rates at the exact millisecond an order is placed.
Bullionkart reserves the right to cancel an order under the following exceptional circumstances:
Gold and silver purchases made towards Bullionkart Pool Allocation goals represent direct, real-time purchases and allocations of physical bullion (24K Gold / Pure Silver) locked in at live spot market prices.
No Purchase Cancellations or Cash Refunds: Once a user initiates and confirms a gold or silver purchase, the payment is irreversibly committed to physical precious metals purchase. Users cannot cancel a purchase, request a cash refund, or reverse payment back to bank/UPI once credited.
Custodial Storage & Physical Delivery: All accumulated bullion in the Vault is the exclusive personal property of the customer. Bullionkart holds the bullion solely as a custodian/bailee until the customer requests insured doorstep delivery of their minted bullion bars or coins.
Every order is dispatched in tamper-proof, sealed packaging with 100% transit insurance. In the rare event of physical transit damage or product discrepancy:
As set out in our Terms & Conditions, every package must be video recorded without any break, cut, or pause, from before the sealed package is opened until all products have been fully unboxed and inspected, clearly showing the shipping label, the outer packaging, the tamper-proof seal, and each product.
This unboxing video is mandatory evidence for any claim of damage, shortage, tampering, or a missing or incorrect item. Claims raised without a valid unboxing video, or reported after 24 hours of delivery, cannot be accepted.
The following items are strictly non-returnable and non-exchangeable:
Where a refund is approved by Bullionkart (such as for verified transit loss or company cancellation):
Refunds are credited back directly to the source account, UPI ID, or debit/credit card used during checkout.
Refund processing typically takes 5 to 7 business days to reflect in your banking statement post approval.
For any questions regarding cancellations, returns, or discrepancy investigations, please contact us:
IPMEX Bullion Private Limited (operating as Bullionkart)