Terms and Conditions
These Terms and Conditions ("Terms") govern your access to and use of the website www.bullionkart.com (the "Site") operated by IPMEX Bullion Private Limited("Bullionkart," "we," "us," or "our"). By accessing or using the Site, you agree to be bound by these Terms.
Please read these Terms carefully before using the Site. If you do not agree to these Terms, you may not use the Site. By using the Site, you signify your explicit assent to these Terms and to the Site's Privacy Policy, which is incorporated by reference into these Terms.
These Terms, together with the Privacy Policy, set out the legally binding terms of the services available on the Site and apply both to visitors who browse the Site without transacting ("Users / Guests") and to those who register and transact on the Site ("Members").
Bullionkart is operated by IPMEX Bullion Private Limited, a company engaged in the online sale of gold, silver, and platinum bullion. We reserve the right to modify, suspend, or terminate any part of the Site or the services offered, for any reason and without notice or liability to you or any third party. You are responsible for reviewing these Terms periodically to stay informed of any changes. Nothing in these Terms confers any rights on third-party beneficiaries.
We reserve the right to disclose your personal information where required to comply with a subpoena, court order, government directive, or other legal process, without prior notice to you where permitted by law. We may also share aggregated or de-identified information, such as demographics and Site usage statistics, with partners, service providers, or advertisers; such parties do not receive access to your personal information. Where you contact us by email, SMS, WhatsApp, or phone, we may use those contact details for service updates and marketing communications, and you may unsubscribe from these at any time. This is further described in our Privacy Policy.
1. Eligibility Criteria
If you are below 18 years of age, you are prohibited from using, purchasing through, or contracting with this Site. Persons who are incompetent to contract within the meaning of the Indian Contract Act, 1872 are not eligible to use or transact through this Site.
Those who choose to access this Site from outside India are responsible for compliance with local laws to the extent such local laws apply.
2. Pricing and Payment
Prices on our Site, including live bullion rates, are subject to change without notice and track prevailing market prices for gold, silver, and platinum. You will be charged the price in effect at the time your order is confirmed and payment is captured.
For orders shipped within India, payment is accepted only in INR. Prices are inclusive of CGST/SGST/IGST, as applicable, unless stated otherwise.
Where an international credit card is used for a domestic order, the transaction amount will be converted to INR before payment is accepted; currency-conversion charges may apply as per your card issuer's policy. In such cases, you may be required to share a copy of a government-issued photo ID for the country of residence, such as:
- Passport with visa copy;
- Driving licence;
- Employment card; or
- Any other government-issued ID proof of the country of residence.
3. PAN Card and KYC Requirements
Mandatory Threshold: For purchases above Rs. 2,00,000 (Rupees Two Lakh), a PAN card must be provided at the time of placing the order, in the manner specified by Bullionkart. Failure to provide the same will result in cancellation of the order, in line with applicable anti-money-laundering and precious-metals trade regulations.
For all domestic shipments where the order value exceeds Rs. 2,00,000, you will be required to enter your PAN and complete PAN verification before proceeding to the payment page. The billing name must match the name on the PAN card; otherwise, PAN verification will fail and you will not be able to proceed with the order.
Bullionkart may request additional identity or address proof for orders flagged for verification, as described in our Privacy Policy.
4. Products and Pricing
- All products displayed on the Site are subject to availability.
- We reserve the right to discontinue any product at any time.
- Prices for our products, including live metal rates and making charges, are subject to change without notice.
- We reserve the right to refuse or cancel any order placed with us, including where payment, PAN verification, or KYC checks cannot be completed.
5. Shipping and Delivery
Bullion orders are packaged securely and dispatched through specialised logistics and secure-transportation partner, Sequel Logistics.
Estimated delivery timelines are indicative and not guaranteed. Risk in the goods passes to you upon delivery at the address provided by you at checkout, subject to the unboxing video requirement in Clause 6 below.
6. Unboxing Video Requirement
Every package must be video recorded, without any break, cut, or pause, from before the sealed package is opened until all products have been fully unboxed and inspected, clearly showing the shipping label, the condition of the outer packaging and tamper-proof seal, and each product as it is unpacked.
This unboxing video is mandatory supporting evidence for any claim relating to a missing, incorrect, damaged, tampered, or counterfeit product. Claims raised without a complete, unedited unboxing video may not be accepted, or may be rejected at Bullionkart's sole discretion. The video must be retained and shared with our customer support team within 24 hours of delivery when raising such a claim, along with your order number.
This requirement is in addition to, and does not replace, any inspection or verification you are otherwise entitled to carry out under our Returns & Refunds Policy.
7. Pool Allocation, Non-Refundability of Gold Purchases & Vault Custody
A. Strict Non-Refundability & Instant Live Rate Locking
All payments, funds, and bank transfers credited towards Bullionkart Pool Allocation gold and silver purchases are strictly final, non-cancellable, and non-refundable. Upon receipt and administrative confirmation of payment, the committed funds are immediately and irreversibly utilized to purchase physical precious metals (24K 99.9% Gold / Silver) locked in at prevailing live spot market rates. As precious metal commodity prices fluctuate continuously in real time, no cancellation, monetary refund, cashback, price-adjustment, or cash payout shall be permitted under any circumstances once a gold purchase is processed.
B. Absolute Customer Ownership & Custodial Bailment
All physical bullion accumulated and held in the Bullionkart Vault is the sole, absolute, and unencumbered personal property of the customer. Legal title and beneficial ownership rights vest entirely in the customer from the instant grams are credited to their pool ledger. IPMEX Bullion Private Limited (Bullionkart) acts strictly as a custodian and bailee, holding and safekeeping the physical bullion in high-security, 100% insured, segregated institutional vaults on the customer's behalf until the customer elects to take physical doorstep delivery. At no point does Bullionkart hold proprietary interest, claim title, or create any lien or encumbrance over the customer's stored bullion.
C. Doorstep Delivery & Minted Bullion Allocation
Upon target completion or delivery request, the physical bullion is minted into tamper-evident certified assay packaging (bars/coins) and dispatched exclusively to the verified customer via Sequel Secured Delivery with 100% transit insurance.
8. Investment Risk Disclaimer
The value of precious metals may fall as well as rise. Historical trends do not guarantee future price movements. Nothing on the Site or in any Bullionkart communication constitutes investment, financial, or tax advice, and you should make your own independent assessment, or consult a qualified advisor, before purchasing bullion as an investment.
9. Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent, or warrant that your use of the Site will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results obtained from use of the Site, including pricing information, will be accurate or reliable at all times.
To the maximum extent permitted by law, Bullionkart and IPMEX Bullion Private Limited shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site, other than as required under applicable Indian consumer protection law.
10. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Subject to applicable consumer protection law, the courts at Mumbai, Maharashtra shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.
11. Changes to Terms
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to the Site. It is your responsibility to check the Site periodically for changes. Continued use of the Site after any such change constitutes your acceptance of the revised Terms.
Contact Us
For questions about these Terms, or if you would like to make a complaint, please contact us:
IPMEX Bullion Private Limited (operating as Bullionkart)